Helix SDR Pty Ltd is committed to providing quality services to you and you only.

This privacy policy outlines our ongoing obligations to you in respect of how we manage your personal information when you visit our website or use our software products.  By using our website or software products, you agree to the collection and use of your personal information in accordance with this policy.

What is personal information and why do we collect it

Personal information is information that identifies an individual, such as your name, email address, phone number and company or business name.

The primary purpose for which we collect personal information about you is to enable us to perform our business activities and functions, and to provide the best possible quality of customer service.  When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Personal information collection and use

Personal information may be obtained by us in many ways, including: information you provide to us on our website and in correspondence by telephone and by email; from cookies; and, from third parties.

While using our software products as part of a trial or paid subscription, you agree that we can collect and hold specific personal information.  Such information includes your name, address, email address, phone number, computer IP address and hostname, usage information and crash and error reports associated with your use of our software products, and – on mobile devices only – platform type, location, heading, speed, model and operating version.

Like many websites, we collect information that your browser sends whenever you visit our website. This may include information such as your computer’s IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.  In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this information.

Like many websites, we use cookies to collect information.  Cookies are files with small amounts of data, which may include an anonymous unique identifier.  Cookies are sent to your browser from a website and stored on your computer’s hard drive.  You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.  However, if you do not accept cookies, you may not be able to use some portions of our website or software products.

Disclosure of personal information

At all times we respect the privacy of your personal information in our care.  We will only release personal information we hold with your written authority or upon receiving any form of order from any governmental or regulatory authority or court to provide such personal information.

Security of personal information

The security of your personal information is important to us and is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

Access to your personal information

You may access the personal information we hold about you (including to update and/or correct it).  If you wish to access your personal information, please contact us in writing.  We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information.  In order to protect your personal information we may require further identifying information from you before releasing any requested information.

Communications

We may use your personal information to contact you with electronic newsletters, marketing or promotional materials about our software products.  You may unsubscribe from receiving these communications at any time by contacting us in writing.

Changes to this privacy policy

We reserve the right to update or change our privacy policy at any time.  Your continued use of our software products after we post any modifications to the privacy policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified privacy policy.  If we make any material changes to this privacy policy, we will notify you by posting the new privacy policy on our website. You are advised to consult this privacy policy regularly for any changes.